Privacy Policy

1. Information we collect

We collect the information you choose to share with us: your name, phone number, email address (if provided) and the content of your message or service request.

We may also collect basic technical information such as browser type and pages visited when you use this website.

2. How we use your information

We use your information to respond to enquiries, arrange pickup and delivery, provide laundry services, process payments and share service updates related to your order.

3. Contact form information

Details submitted through our contact form are used only to reply to your enquiry and to provide the service you asked about. We do not sell this information.

4. Cookies

This website may use essential cookies or similar storage to keep the site working correctly. You can control cookies through your browser settings.

5. Analytics

If analytics tools are enabled, they collect aggregated usage data such as page views and general location. This data is used to improve the website and is not used to identify you personally.

6. Third-party services

We may use third-party providers for messaging (such as WhatsApp), maps, hosting or payments. Their handling of your data is governed by their own privacy policies.

7. Data security

We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data retention

We keep your information only as long as needed to provide our services and to meet legal or accounting requirements, after which it is deleted or anonymised.

9. Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Contact us using the details below and we will respond within a reasonable time.

10. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its update date.

12. Contact us

For any privacy question, reach Smart Wassh at +91 75000 65155 or moreinfo@smartwassh.com. We operate in Bangalore, Karnataka.